CANCELLATION POLICY.|     

We require a credit card in order to reserve any appointment. Please note that we require a 48-hour notice to cancel any appointment with our stylists; for any reason that a 48-hour notice is not given for a cancellation or if a no-show occurs, the reserved credit card will be charged 50% of the service that was missed. 

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply.

If you need to reschedule or cancel, please call the salon at (415)550-8238.

REDO POLICY.|

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redo’s are scheduled exactly like regular appointments and are provided at no charge. 

The only qualification that we make in providing redo’s is that you call to schedule the redo within two weeks of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician.